About Us
Established in the year 1994, Heritage Hospitals at Lanka is the first organised corporate multidisciplinary super-speciality hospital of the region. The Hospital from its inception has had a strong focus on distinguished Medical Faculty, State of the Art Diagnostic services and an ingrained culture of ethical practise.
Though the building at Lanka remains much the same, the medical technology being used to provide services has been continously upgraded. We take pride in offering the services of the only NABL Accredited Lab in this part of the country ( i.e. Heritage Speciality Labs), the most updated Radiology department; at par with the best hospitals ( be it teaching or corporate ) in India.
The Cardiology department offers the services of a dedicated Coronary Care Unit , with a state of the art, low dose flat panel Cardiac Cath Lab. Our 128 Slice CT Scan offers the facility of non-invasive Cardiac Angiography, which makes us unique. We use 4D Echo Doppler system for the most accurate doppler studies.
We also serve a large number of patients from various central government and state government bodies as well such as CGHS, ECHS, CRPF, IB etc.
The Hospital has an ultra modern OT Complex of 4 OT's which are equipped with State of the Art Anaesthesia workstations and other equipment required to conduct surgical procedures with patient safety as a paramount consideration.
Taking into account all of this, the level of skill set of faculty for OPD & IPD services, the state of the art medical technology available to the patients, for correct diagnosis and the right treatment coupled with the strength of an experienced nursing and paramedical team, makes Heritage a preferred choice for all discerning patients. This also makes us a preferred hospital for a large number of corporate bodies such as Navaratna’s and Maharatna’s such as Indian Oil & NTPC among others as well as prestigious private organisations like Tata Motors, Larsen & Toubro Ltd ( L & T ), and banks such as Bank of Baroda, Central Bank of India, Corporation Bank, Punjab National Bank.
FAQ’s
Accessability to the Hospital
Heritage Hospitals is located near main gate ( Malviya Circle Crossing) of BHU at Lanka, Varanasi.
It can be reached easily from Varanasi Cantt Railway Station or Roadways Bus Station which are at
about 7.00 km distance, using Auto-rickshaw, Taxi or City Bus and self conveyance.
A number of Guest Houses and good Hotels are available close to the hospital at very reasonable cost.
Hospital does not provide it's own run dormatory or other staying facility at present.
The hospital provides AC and Non –AC general wards, single occupancy private AC rooms,, double
occupancy semi-private AC rooms, critical care beds and day care beds.
On duty PRM (Public Relation Manager) No. +91- 8948889488,
Telephone Exchange No. +91 – 9984978016 or Call Centre No. 0542 - 7181911 may be contacted.
ADMISSION (FAQs)
A=> CASH
B=> CORPORATE
C=> INSURANCE
CASH ( FAQs)
The hospital offers continuity of it's services to the patients worth upto a certain amount even if there is
no adequate balance in their payment accounts i e. on credit basis. .This is termed as credit limit. So long
as the total expenses on the patient's treatment remain within this limit all the services will continue uninterrupted. Once it exceeds it's credit limit then payments are to be made to top up the balance and
bring it above credit limit in order to avail services in continuity.
Yes, it is. The credit limit for general wards is Rs 10000/-. For Private wards and ICUs it is Rs. 20000/-
If the balance in patients deposit account drops below the credit limit, the indenting of MIS computer
based services like investigations, medicines, procedures etc. get automatically disabled and cannot be
made to continue treatments until the additional payments are received in the account to exceed the
balance above the credit limit thus making the indenting of services and continuance of treatment possible
INSURANCE – (FAQs)
– At present, Hospital has tie up with approximate 50 Insurance and TPAs for treatment of their
beneficiaries. The number is variable depending on the mutual relationships between the orgaisation and
TPAs. The status of existence of tie ups with particular Insurance or TPA can be verified from its
website. At times, the insurance company do not update the tie up status of the Hospital on their website
although the Hospital receives the email communication regarding tie- up status from Insurance Company
this point can be clarified only at Admission Office.
– The patient seeking admission for treatment has to present the Insurance Card or its policy details at
the admission office of the Hospital. The admission office contacts the tied up Organisation through
email seeking approval for purpose of Hospitalisation and its estimated cost. Depending upon the
response received, the hospitalization proceeds.
ii) The admission office of Hospital has to be contacted for this purpose.
variable period between 2 hours upto 24 hours may be taken depending upon situations and
circumstances.
Such patients can get treatment on cash basis and submit reimbursement claims subsequently.
The treatment may be started on Cash Payment basis temporarily till approval is received, the amount
so utilized may be refunded at the time of discharge adjusting the different applicable sub – costs.
Yes, the time is again variable, but usually more than that of admission approval. The non official
working days also take more time in approval . The patient may stay in the Hospital till the approval /
rejection is received for maximum 24 hours.
Yes, the Co – payment and difference between the Hospital Bill and the Approval amount from
Insurance has to be borne by the patient at the time of Discharge. In addition , the difference between the
initial approved amount and the Hospital bill amount has to be borne by the patient.
No, it cannot be provided as the Hospital has to submit to the Insurance provider for claiming cost of
benefit to the beneficiary.
CORPORATE – ( FAQs)
Most of the Govt. Corporates like Railwayand its subsidiaries units, NTPC , Hindalco, ECHS,
CGHS, Ayushman, IOCL, BHEL, IFFCO, ESIC etc. are tied up with this Hospital for Cashless as well as
on applicable rate basis.
Yes, it is mandatory. It may be in the form of referral letter or obtained through online process
depending upon the Organisation.
Yes, for life threatening medical conditions and risk of damage to the organs , may be taken up for
emergency treatment at the discreation of Hospital’s Doctorsand availability of facility. Subject to
submission of formal referral from the beneficiaries oragnisation within 24 hours working hours.
Yes, it can be done subject to subsequent , formal referral from the concerned Corporate
organization at the earliest possible time.
BILLING
The per day charges for different wards are variable depending on it's nature and the facilities provided.( Air cooling,
air conditioning, attendants bed, single / shared toilets, entertainment, intercom, call Bell, mini kitchen, monitoring
gadgets etc. ) It is different for in General ward Non AC, Ac general ward, private ward, semi private ward, intensive care
rooms ( ICUs) and HDUs.
Hospital Bill is a statement of itemised details of different expenses incurred by the patient in relation to his or her
treatment in the hospital from his admission till discharge or check out. It includes expense heads like bed/room charges
nursing charges, doctors' consultancy fee ,procedure charges ,medicine costs, diagnostic tests' charges, medical record
charges, MLC charges, appliance costs etc.
Billing office for cash patients is located adjacent to the critical care areas opposite the ramp on the second floor of the
main building where the billing (payments and dues) status can be easily checked by the patient or the attendant through
the on-duty billing staff.
Payments can be made by cash deposit, online modes like credit/debit cards and internet banking.
Payment using UPI gateways such as Gpay, BHIM, etc. or cheque facility is not available at present.
The billing office may be approached first to seek a resolution failing which it may be escalated to higher officials like
Billing Manager, Chief of Clinical Services, Medical Supdtt, Management Executive or Director in that sequence.
Yes, sometimes but not as a regular practice or claim. It may be sanctioned at discretion of higher officials only in
deserving cases.
The patients who have maintained timely proactive payments to keep a reasonably positive balance, the patients having
recommendations from their referring doctors, regular clients/patients of longstanding relations, relatives of hospital staff,
poor financial status cases etc. may be considered for discounts on management discretion.
INFORMATION RELATED TO ADMITTED PATIENTS
The patient itself, it's direct family members, it's close blood relatives, friends, natural guardians and next of kin etc.
may get a briefing regarding admitted case.
The desirous person(s) may contact the treating doctor(s) failing that, the management officials for this purpose.
INFORMATION RELATED TO OP CONSULTATION
he consultation fee is valid for 7 days. It covers for getting clinically examined and obtaining advice on
investigations, treatment measures(medications,procedures),revists and expected outcomes etc.
The reports are usually available in physical form from the departments conducting the tests or the centralised report
distribution counter in the main building front office. Some reports may be made available on demand through
email/what's app.
The TAT for different investigations varies and normally mentioned on the booking slip. It may be also enquired also
from the departments concerned. It is usually the same day barring some specific tests.
The doctors are available between 9AM to 5 PM. The availability of Doctors can be checked by calling our call
centres and enquiring about it.
CLINICAL SERVICES RELATED FAQs
The patient attendants can contact in Admission Office or Reception in order to find their patient.
The usual time of Doctors for OPD Consultation is from 9 am to 5 PM.
Patient Current Status can be known by the concerned patient’ consultants, or the RMO present there in the ward at
the time.
The Discharge period can be known by contacting the Patient’s Concerned Consultant or by the Ward’s Sister/ Sister
Incharge/ RMO present there at the time.
Discharge process comprise of many steps , Once the Consultant has ordered for the patient’s Discharge following
steps take place such as Final Preparation of Discharge Summary, Medicine Return for final billing, transfer of Patient’s
file to Billing Department and then the last step of getting the patient file in Reception for producing the Check out slip
for the patient.
DIAGNOSTIC SERVICES RELATED FAQs
Pre tests precautions are based on the type and nature of tests. The details are provided at the time of booking of test
for each test.
Generally the turnaround time (TAT) is told during Conductance of tests.
Post test precautions depend on the nature and type of the test performed. The instructations related to it are provided
after conductance of test.
Charges for the tests/ investigations may be knon either from registrations counter or the lab/ unit performing the test
or the Billing Department of the Hospital.
Duplicate test reports may be provided on request only to the patient or his/her authorized attendant through a written
request to the Medical Supernitendent.
Usually for Minor tests the duplicate reports can be had free of cost. However for certain tests, charges are applicable
as per its nature and type.
DISCHARGE
When the patient or his/her attendants get the patient released from the Hospital against the advice of the treating
doctor, taking all the associated risks of leaving the hospital care , it is known as LAMA (Leaving Against Medical
Advice ) .
It is called as DOPR (Discharge On Patient Request ) when patient leaves the hospital prematurely with concurrence of
the treating doctor. In either case the associated risks of leaving the hospital are borne by the patient itself making the
hospital free from such liabilities.
The patient leaving the hospital under LAMA or DOPR has to give a written declaration stating that the patient is
leaving the hospital at his/her free will despite having been explained the risks involved to the patient and he/she is ready
to bear all the risks and responsibilities arising out of such departures from the hospital absolving the hospital and it's
treating team
PATIENT ATTENDANT’S VISITING RIGHTS
Patient’s immediate attendants, desirous of seeing the patient are issued Visitors Entry Pass.
By showing this pass at entry points , they have accessibility to visit the patients , but for a shorter duration.
Only one attendant can visit at a time.
The attendant who has brought and admitted the patient or the patient’s immediate relatives such as Mother,
Father ,Son ,Daughter Wife, Husband, Brother, Sister etc.
The official visiting hours for the visitors to visit the IPD patients in the wards and critical care areas are between 8-
9AM in morning and 4-5PM in the evening.
The patient's attendant should contact the Admission office to get a new pass issued after paying it's charges in case
of losing or misplacing of the Visitors Pass
The replacement for lost visitor's pass may be obtained by contacting in Admission Office.
MRD
No the original treatment papers and file has to be preserved in Medical Records Department of the hospital for
stipulated length of time in compliance
) Patient’s legal authority , which includes parents, wife, son can obtain the copy of Medical Records of the Patient.
ii) Insurance Company can demand for MRD copy for claims settlements .
iii) Corporates can also demand for MRD Copy for settling the bill or for references.
An application has to be written addressing to the Medical Superintendent of the Hospital. The application must have
enclosures of the Id proof of the applicant which proves the relation between the applicant and the patient. Or the
entitlement of the applicant for receiving MRD. After MS approval , the medical records can be obtained from MRD
Department.
Application in the form of an notary affidavit (in case the patient is no more admitted in the Hospital)requesting for
making changes in the medical record of the patient has to be submitted to the Medical Superintendent of the Hospital
along with the documentory proof supporting the desired changes . After MS approval , the changes can be made in
medical records of the patient from MRD Department.
For a concurrent patient, a simple application without an affidavit accompanied by the document support will do.
BLOOD BANK SERVICES (FAQs)
Only admitted patient of the Hospital , or Outpatient of the Hospital can get Blood from Blood Bank. Dialysis patients
of Hospital or other Hospital can also get the Blood from Blood Bank. The detail precautions and pre conditions narrated
in the form of a questionnaire is presented before the donor for obtaining his/her consent and ascertaining the precautions
before blood collection.
) For giving the Blood – the donor must not be empty stomach and should be fit and healthy and donor should not
have been vaccinated for COVID since the last 14 days from the date of donating the blood.
ii) For taking the blood from Blood Bank – The blood pack must contain the information of the donor and recipient. The
blood group of the blood, date and time of it's collection and expiry, it must be accompanied with transfusion and reaction
form for providing feedback. It must be carried in an ice pack within shortest possible time to reach the patient and pre
warmed to normal temperature before administration.
Any healthy and physically fit person between the age 20-50 years, free of any contagious disease,with
Haemogmobin above 10 gram percent can donate blood.
Heritage Hospital blood Bank is presently providing only whole blood and no blood components.
No, Blood cannot be purchased in exchange of any cash or money. Blood can only be obtained in exchange of Blood /
voluntary donations. However, a nominal charge of Rs. 1450/- has to be paid as Blood processing charges.
The charges are decided by the Government and the Blood Bank has to follow it.
Yes, it is round the clock service.
No, only admiited patients can get the Blood Bank. However, Patients undergoing Dialysis and blood transfusions on
day care admission basis can get blood from Blood Bank.
No, it is Not
Yes it is mandatory. It has to be a thoroughly informed Consent.
ordinarily 300 ml of blood is withdrawn from a donor in single donation. Donor can re -donate blood after 3 months.
The Donor must take some sweetened drink and light snacks immediately after donation and continue taking plenty of
liquids for first 24 hours, take bed rest and avoid physical exertion and exercises for first 24 hours from the time of
donating the blood.
MEDICO – LEGAL CASES (FAQs)
Following conditions are covered under MLC
- a) RTA – Road Traffic Accident and head Injuries b) Gun Shot c) Physical Assault d) sexual assault and rape Case e)
Poisoning f) Burns Cases g) snake Bite h) unnatural deaths due to obscure causes etc.
No, all such cases have to be registered as MLC in above situations.
1.Post Mortem is mandatory in death occuring in the patients registered as Medico Legal cases.
2. Death cases due to non medical legal causes but carrying charges of professional negligence and deficiency of
services.
No it is essential provision in the law. However, the legal authorities may release the body without post Mortem after
a punchnaama if no foul play is apparent as a cause of death.
The Hospital has to intimate the police in all MLC case as essential step including those also whose dead Bodies has
been taken away per force by the attendants. It is now the police’s responsibility to track the body and handle the
attendants as per provisions of the law.
The Emergency Dept. Informs the police station about the death of the MLC case giving the full details through a
written memo . The police comes and prepares the body for being sent to Post Mortem . After the Post Mortem , the body
is released to the attendants. Police comes and arrange for the post mortem. The post mortem report is sent to the S.P.
Karyalaya from there, it goes to the police station of the deceased native place , town / City.
Post Mortem report is available with the police station where the dead body was handed over for Post Mortem.
Yes, the Post Mortem is ordinarily not done in night hours between dusk to dawn. Except under extraordinary
circumstances ordered by the District magistrate for conducting Post Mortem in night hours.
AMBULABANCE TRANSPORT SERVICES (FAQs)
Hospital provides two types of Ambulances services. 1 Normal Oxygen supported Ambulance ( AC&non AC)
2. Mobile ICU Van ( critical care ambulance /Acls Ambulance)
Yes it is chargeable, the charges vary with type of Ambulance.
The Transport Incharge may be contacted on (9838071613) for booking the Ambulance Services.
The Transport Incharge may be contacted for knowing the charges of Ambulance Services.
The charges are refundable after 10 percent deduction of the total fees paid. The details are available with the
Transport Incharge. The fees will be payable at the Reception Counter. Similarly, refund may also be obtained from the
Reception Counter only.
3 (Three)Attendants can accompany the patient in the Ambulance.
In Mobile ICU Ambulance, One Resident Doctor, and one Medical Attendant accompanies the patient normally.
Additional staff may be deployed as per need against payment. In normal ambulance, one Medical Attendant may
accompany the patient.
Yes, it is checked every time before the journey starts.
The Hospital emergency medical officer On Duty at the time of death of patient will issue death Certificate for death
in Transit after due enquired of the circumstances.
MORTUARY SEVICES
Yes, Mortuary service is available in Hospital for the patient who were admitted in the Hospital.
2 (Two) Dead Bodies can be kept in the Mortuary at a time.
The duration may vary from few hours to 24 hours to keep a body. The safe period of preservation of body in mortuary
depends on the type and condition of dead body. In normal circumstances, it can be preserved maximum upto 48 hours.
In specific instances, the duration vary as per the type of dead body.
No, embalming of the body is not possible in the Hospital.
PHARMACY
Hospital has its own Pharmacy from where IP and OP patients will purchase the medicines. In view of Hospital run
own pharmacy, patients are not permitted to buy medicine from outside shops particularly for IPD patients.
OPD patients are also advised to purchase medicines from Hospital Pharmacy itself for their safety and quality assurance.
) Medicine purchased for OPD patients can be returned within 60 days against the production of Original Bills.
ii) In case of IPD patients, unutilized medicines are returned to the pharmacy for refund before finalization of Bill by
ward staff.
The medicine for IPD patients after issuing of Check- out and discharge slip cannot be returned.
No, the medicines in a cut strip form can neither be issued nor be returned. Similarly, opened Injection Vials, sealed
disposable items and cold chain items partly used, cannot be returned.
It will be the responsibility of the Hospital Pharmacy to provide medicines by arranging it through local vendors/
petty purchase if it’s not available in the Pharmacy.
The medicines whose expiry date falls under 90 days are near expiry medicines. Pharmacy is not supposed to issue
near expiry medicines.
DIALYSIS SERVICES
Haemodialysis for Serpositive and Seronegative, HDF Dialysis, HDX Dialysis, SLED, CRRT all can be performed in
our Dialysis Unit.
Yes, Dialysis for HCV positive patients is available.
The number of use of Dialyser varies from single use to multiple use. In ordinary situation, a dialyser can be used
till its usable or maximum upto 10 times.
n order to get enrolled, first the patient has to Consult our Nephrologists and has to undergo few investigations as
prescribed. Based on the the reports and advice of the Nephrologist, the patient may be registered and enrolled in
Dialysis Services. The patient has to contact in Dialysis Reception for getting enrolled for Dialysis Services.
An application addressing to the Consultants, Nephrologists or Medical Superintendent may be written for request of
change of shift of Dialysis.
The various modes are – Fistula, Jugular, PERM Cath, Femoral.
The kidney disease leading to Renal failure are staged into 5 categories varying from Acute to Chronic and End Stage
Renal Disease (ESRD)
Acute Kidney disease may be reversible, on the other hand Chronic kidney disease is not reversible and gradually
progresses to ESRD.
Every 3 months on applicable charges.
+91-9984948016
